Visitor Information FAQs

General FAQs for Universal Studios Singapore™  |  In the Park  |  F&B  |  Others


General FAQs for Universal Studios Singapore

Where can I buy tickets to Universal Studios Singapore?
You may book online from our website or on-site at any attractions ticket booth. 

What methods of payment are accepted?
You may use cash, credit/debit cards, NETS, China Union Pay (CUP), Alipay, RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars.

Can I buy tickets on the day of my visit?
Yes, but do note that tickets are subject to availability. It is also advisable to check our “Plan Your Visit” page for the park’s operating hours on the day of your visit.

Why is there a discrepancy in ticket prices bought online and on-site?
This could be due to promotions exclusive to online purchases only.

Are there packages that include hotel stays at Resorts World Sentosa?
Yes, please find out more under the “Promotions” page on our website,

If I am staying at a Resorts World Sentosa hotel how do I purchase tickets to Universal Studios Singapore?
You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival.

Are hotel guests guaranteed tickets to Universal Studios Singapore?
Tickets for all guests are available on a first-come-first-served basis.

Are there extra charges for any of the attractions inside Universal Studios Singapore?
All attractions are included in your admission ticket with the exception of special ticketed events such as Halloween Horror Nights.

Tell me more about Universal Express Pass and Universal Express Unlimited Pass.
Holders of either Pass may skip the queue at select attractions and proceed to the Express Lane. The regular Pass allows you to do this once at every participating attraction, while the Unlimited Pass lets you do it as many times as you wish. Prices for both passes vary and start from SGD40 for regular and SGD70 for Unlimited.

Where can I purchase the Universal Express Pass and Universal Express Unlimited Pass?
Both are available from our website when you purchase your admission ticket, any attractions ticket booth, Guest Services counter, as well as select retail and F&B outlets inside the park.

Are tickets transferable?
Tickets are not transferable and must be used by the same person throughout the day.

Are tickets refundable?
We regret that tickets sold are non-refundable, even in cases of inclement weather.

I lost my ticket(s)/ I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?
For tickets purchased online or through our hotline, please visit the Guest Services counter with the relevant credit/debit card and photo ID for verification. For tickets purchased on-site please present your proof of purchase at our Guest Services counter.

Can I re-enter Universal Studios Singapore after leaving?
Your admission ticket is valid for an entire day. Please obtain a re-entry hand stamp upon exit. A valid stamp and ticket must be presented for re-entry. For special events, Terms and Conditions apply.

May I change the date of my Universal Studios Singapore ticket(s)?
Regular-priced tickets purchased from our website is valid for one visit, within 30 days from your selected visit date. Other changes or extensions to ticket dates are not allowed.

How will you ensure my privacy by scanning and storing my facial images?
RWS is fully committed to protecting the personal data and privacy of our guests.  We would like to assure that the facial images are used only for the purposes of access management, personalised guest experience, operational improvement, safety and security.  All efforts are in place to ensure that the facial recognition platform is securely hosted within RWS, and the personal data of our guests are safeguarded and kept strictly confidential.

Are there alternatives to facial recognition technology to enter and exit the theme park?

Facial recognition is now an essential part of the admission process to Universal Studios Singapore.  Guests who have queries or concerns can approach our Guests Services for assistance. 


Inside the Park

What should I wear to Universal Studios Singapore?
For the best experience, you are advised to wear comfortable clothes and shoes. You may wish to bring along a spare set of clothes* as you may get wet at select attractions. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the park.
*Lockers are available for storage; charges apply.

What time does Universal Studios Singapore open and close?
Please check our “Plan Your Visit” page for details as operating hours vary from day to day and are subject to change without prior notice.

Will Universal Studios Singapore be closed during thunderstorms?
Outdoor attractions may close temporarily in the event of lightning risk.

Will I be refunded should Universal Studios Singapore be closed due to bad weather?
As Universal Studios Singapore does not close for inclement weather, tickets will be non-refundable.

What are the preferred methods of payment inside Universal Studios Singapore?
You may use cash, credit/debit cards, NETS, China Union Pay (CUP), Alipay, RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars.

Are there lockers available for rent?
Lockers are conveniently located throughout the park; charges apply. For luggage storage, you may wish to use the bigger lockers at the park entrance. Oversized luggage may be stored at the Rental Services counter for SGD35 per item during park operating hours. Free use of lockers for loose articles is available for the duration of each ride (including waiting time) at Battlestar Galactica: HUMAN vs. CYLON* and Revenge of the Mummy, after which regular charges apply.

I have lost an item. What should I do?
Please approach a team member at the location where you last left the item and ask for assistance. You can also visit the Guest Services counter to ask about your item(s). Resorts World Sentosa and Universal Studios Singapore assume no responsibility for any lost, stolen or damaged articles.

What should I do if I feel unwell?
Please approach any team member for assistance. First Aid is available within the park.

Are there age, height or weight restrictions for the attractions in the theme park?
Please check the Rider’s Guide for more information on height, weight and/or health restrictions for various attractions. You may pick up the Rider’s Guide at the Guest Services counter located inside the park entrance.

Are there facilities for the handicapped?
At Universal Studios Singapore we strive to create an environment that is accessible to everyone, including guests with disabilities. A Rider’s Guide is available at Guest Services, which explains boarding procedures and specific information related to each attraction. Additionally, all restaurants, stores, toilets, lockers and common areas are accessible to guests using wheelchairs.

Can I shower in the park?
There are no shower facilities for guests in the park.

Where may I rent strollers in the park?
Stroller rentals are available near the park entrance at the rate of SGD15 (infant/single) and SGD20 (double). Annual Pass holders enjoy a SGD5 discount.

Is there a nursing room in the park?
Yes. Our Baby Centre is located inside the Membership Lobby inside the park entrance. 


Food & Beverage

Where can I find Halal food in the park?
Mel’s Drive In, Friar’s, Goldilocks, Oasis Spice Café and Marty’s Casa Del Wild Food Court are all Halal-certified.

Are there vegetarian options available in the park?
Yes, you will find vegetarian dishes on the menu at most of our restaurants.

Is it possible for parties and conventions to be held in the park?
Yes, please contact our MICE Sales Representatives at and we will customise a package for you.

Are there options for me if I would rather have a snack than sit down for a meal?
Yes, we have many food carts located throughout the park offering a wide variety of refreshments and snacks.

Can I bring food and drinks into the park?
With such an abundance of food options available at Universal Studios Singapore we kindly ask that our guests not bring food and drinks from outside the park.

Where can I store my food and drinks I brought in from outside the park?
Lockers are available outside the park and may be reopened multiple times within the hire period; charges apply.



Are there photography restrictions within the park?
Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. For enquiries on wedding photography please email in to

Can I bring my pets to the park?
Other than service animals for the visually impaired, no pets are allowed within the premises.

Is smoking allowed in the park?
Designated smoking areas are indicated in our Studio Guide. Please ask any team member for assistance with directions.

Am I allowed to bring in a skate-scooter?
Only Electric Convenience Vehicles are permitted inside the park.

Where is Universal Studios Singapore?
Universal Studios Singapore is located in Resorts World Sentosa on Sentosa Island. How to get here by walking: 10 minute stroll on the Sentosa Boardwalk. By bus: RWS 8 from VivoCity or Harbourfront; SBS 123 from Orchard Road. By Sentosa Express: Board it on Level 3 of VivoCity. By car: Park in B1 East (red zone).